ams4Automic

Managed Service for Automic - the service that keeps your Automic environment and processes running smoothly
Automation

Have you thought of everything when your employees go on vacation or even retire or are absent due to illness? We have the solution! With our many years of experience in Automic, we ensure that your Automic processes function flawlessly 24/7!

 

 

Secure your transition now!

Does Automic operation present you with a variety of challenges, such as…

… deployment in critical process environments: Disruptions in strategic and important core processes with far-reaching consequences for your company?

… Lack of personnel / high personnel costs: Small teams that make effective monitoring and fast incident or request processing difficult or cause high costs?

… Knowledge gaps: Specialist know-how is only available from individual people, the lack of which significantly impairs operations?

… Upgrade concerns: Lack of experience with upgrades and resulting delays?

… Infrastructure requirements: Provision, support and configuration of hardware and databases for Automic, which require specialist knowledge, cause enormous costs?

… License management: Time-consuming procurement and management of licenses?

With AMS4Automic, we offer you customized services to ensure that your Automic environment runs smoothly. Our experienced team of automation experts will be happy to support your systems around the clock, relieving your internal team of administrative tasks.

Decide individually how much work you want us to take off your hands with our extensive catalog of services. On request, we can also provide the infrastructure in a high-availability hyperscaler cloud!

The AMS4Automic solution is anchored in the BTC Group’s Automation business area. In this Business Area Automation, best-blu and BTC work closely together to leverage joint potential.

Get an overview

YOUR BENEFITS AT A GLANCE

24/7 Support

Cost-effective 24/7 support for your Automic environment and automation.

24/7 Operation

24/7 Operation.

Relief

Relieve your internal experts of administrative tasks.

Knowhow

Automic know-how always up to date.

Training

Training and advice for your Automic success.

Certification

Benefit from direct Broadcom access thanks to our Automic Expert Advantage certification.

Experts

Experts in the operation of cloud environments and in the data backup of Automic landscapes.

Our service packages

As monthly fixed-price costs - so that your costs remain clear and plannable.
Übersicht Leistungsakete AMS

App-Ready

With this package, we focus mainly on relieving your 1st level support and operations:

  • Monitoring events
  • Maintaining checklists
  • Start & stop of processes
  • Scheduling and unscheduling of processes
  • Availability monitoring of agents, Automic system processes and AE database
  • Fault processing
  • Problem reports

App-Ready+

With App-Ready+, the services from App-Ready are expanded to include operational tasks:

  • Creation/customization of jobs, workflows and processes
  • Agent installations and ensuring availability
  • Creating individual authorizations and/or user groups
  • Checking / adapting objects as part of release management

App-Full

With the App-Full package, which you can book in addition to App-Ready or App-Ready+, you also receive support and advice on topics such as

  • Cluster fail-over tests
  • Testing and installation of service packs, hotfixes
  • Planning, design and implementation of upgrades
  • Carrying out trend analyses and load tests
  • Backup and recovery

Automic Plattform on Hyperscale as SaaS

By combining our many years of experience in the provision, operation and further development of highly flexible and at the same time highly available applications in the AWS cloud with our comprehensive Automic expertise, we can provide you with the process management platform as SaaS in a highly available Kubernetes cluster based on AWS EKS.

The Kubernetes edition of the Automic platform shines with its modular architecture with additional stability compared to the “conventional” on-premise version.

By simultaneously hosting the associated database in a highly available cloud setup, a very high level of reliability can be achieved.

The service packages do not match your requirements?

With AMS4Automic, you and we are flexible. Services that are not included in a booked package can be ordered via a non-standard service request. Billing is then on a time and material basis.

Feel free to contact us to find out more details from our service catalog!

Please feel free to use our contact form

Information-to-go

Here you can find our current flyer for AMS4Automic (German Version)